Sales Policy
Effective Date: December 19, 2024
Thank you for shopping with PiagetShine.com. The following Sales Policy outlines the terms and conditions that govern the sale of products on our website. By purchasing from PiagetShine.com, you agree to the terms and conditions set forth in this Sales Policy.
1. Product Availability
1.1 Product Listings
All products displayed on PiagetShine.com are subject to availability. While we strive to provide accurate and up-to-date product information, product availability may change without prior notice due to demand or inventory updates.
1.2 Out-of-Stock Items
If an item is out of stock after an order is placed, we will notify you via email as soon as possible. In some cases, we may offer a backorder or recommend an alternative product. If we cannot fulfill your order, we will issue a full refund for the unavailable item.
2. Pricing and Payment
2.1 Pricing
Prices for products listed on PiagetShine.com are in U.S. Dollars (USD) and may be subject to change without notice. All prices include applicable taxes unless stated otherwise. Shipping costs are calculated at checkout and are additional to the listed product price.
2.2 Payment Methods
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as other payment methods indicated during checkout. By submitting an order, you authorize PiagetShine.com to charge your chosen payment method for the total amount of your purchase, including shipping and taxes.
2.3 Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email will include an order number, a summary of the products you ordered, the total amount, and an estimated delivery date. Please review your order carefully. If any details are incorrect, contact us immediately at info@piagetshine.com.
3. Shipping and Delivery
3.1 Shipping Options
We offer a range of shipping options based on your location. Shipping costs are calculated during checkout, and delivery times are provided based on your chosen shipping method. Please note that delivery times are estimates and may vary based on factors beyond our control (e.g., weather, customs delays).
3.2 Processing Times
Orders are typically processed within 1-3 business days. You will receive an email notification with tracking information once your order has shipped.
3.3 International Shipping
At this time, PiagetShine.com only ships within the United States. We do not offer international shipping unless otherwise specified.
3.4 Shipping Restrictions
Certain products may not be available for shipping to all locations. If any items in your order cannot be shipped to your chosen address, you will be notified during the checkout process.
3.5 Delivery Issues
If your order does not arrive within the estimated delivery time, please contact us at info@piagetshine.com for assistance. We will work with the shipping carrier to resolve any delivery issues.
4. Order Modifications and Cancellations
4.1 Order Modifications
Once an order is placed, it is processed quickly to ensure timely delivery. While we do our best to accommodate changes, once your order has been shipped, we are unable to modify it.
4.2 Order Cancellations
If you wish to cancel your order, please contact us immediately at info@piagetshine.com. If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.
5. Returns and Refunds
5.1 Return Policy
Our return policy is designed to provide you with flexibility and peace of mind. You may return most items within 30 days of receiving your order for a full refund or exchange, subject to the following conditions:
- The item must be in new, unused, and resalable condition.
- All original packaging, tags, and labels must be intact.
- The item must not have been worn, altered, or damaged.
5.2 Return Process
To initiate a return, please contact us at info@piagetshine.com. Provide your order number, the items you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization and shipping instructions.
5.3 Refunds
Refunds are processed after we receive and inspect the returned item. Once approved, refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.
5.4 Non-returnable Items
The following items cannot be returned:
- Customized or personalized products
- Sale or clearance items
- Any products marked as final sale
5.5 Return Shipping Costs
The customer is responsible for return shipping costs unless the product is defective or the wrong item was shipped. In such cases, we will cover return shipping fees.
6. Product Warranties
6.1 Manufacturer’s Warranty
Some products sold on PiagetShine.com may come with a manufacturer’s warranty. Please refer to the product description or the manufacturer’s documentation for specific warranty details. If your product is defective and covered under warranty, please contact us for further instructions on returns or exchanges.
6.2 Warranty Exclusions
The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or natural wear and tear.
7. Customer Support
7.1 Contact Information
If you have any questions about our Sales Policy or need assistance with an order, our customer support team is here to help. You can contact us using the following details:
- Email: info@piagetshine.com
- Phone: (708) 946-2149
- Address: 320 Timbers Bluff Trl, Beecher, Illinois 60401, United States
7.2 Response Time
We aim to respond to all inquiries within 1-2 business days. Please allow additional time during busy periods or holidays.
8. Limitation of Liability
8.1 Disclaimer of Warranties
To the fullest extent permitted by law, PiagetShine.com makes no representations or warranties regarding the accuracy, reliability, or completeness of any product descriptions, images, or other content on the website. All products are sold “as is” without warranties of any kind, either express or implied.
8.2 Limitation of Liability
PiagetShine.com is not liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website, including, without limitation, loss of data, revenue, or profit.
9. Intellectual Property
9.1 Ownership of Content
All content, including but not limited to text, graphics, images, logos, and product descriptions, on the PiagetShine.com website is the property of PiagetShine.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Illinois, without regard to its conflict of law provisions.
10.2 Dispute Resolution
Any disputes arising out of or in connection with these terms and conditions shall be resolved through binding arbitration under the rules of the American Arbitration Association. The arbitration will be conducted in Cook County, Illinois, and the award may be entered in any court having jurisdiction.
