Refund and Returns Policy
Effective Date: December 19, 2024
At PiagetShine.com, we are committed to providing high-quality products and ensuring that our customers are fully satisfied with their purchases. Our Refund and Returns Policy outlines the process and conditions for returning products and receiving a refund. Please read this policy carefully to understand your rights and responsibilities when making a return or requesting a refund.
1. General Return and Refund Guidelines
1.1 Eligibility for Returns
We accept returns for most items purchased on PiagetShine.com within 30 days of receipt. To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, in new condition, and in its original packaging.
- The item must not have been worn, altered, or damaged in any way.
- The item must include all original tags, labels, and accessories.
- You must provide proof of purchase, such as an order confirmation email or receipt.
1.2 Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products (unless defective).
- Sale, clearance, or final sale items.
- Products that have been used, worn, or altered.
- Gift cards or vouchers.
1.3 Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@piagetshine.com. We will assist you in returning the defective item and provide a replacement or full refund. In the case of damage during shipping, please provide photos of the damaged product and packaging to support your claim.
2. Return Process
2.1 How to Initiate a Return
To initiate a return, follow these steps:
- Contact us at info@piagetshine.com with your order number, the product(s) you wish to return, and the reason for the return.
- Our customer service team will review your request and provide instructions on how to return the product. In some cases, we may provide a prepaid return shipping label.
2.2 Return Authorization
We will provide you with a Return Authorization (RA) number. Please include this number on the outside of your return package. Without an RA number, your return may be delayed or rejected.
2.3 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.
3. Refund Process
3.1 Refund Eligibility
Once we receive your returned item, we will inspect it to ensure that it meets our return conditions. If the item is approved for a return, a refund will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
3.2 Partial Refunds
If an item is returned in a condition other than its original state (e.g., missing tags, damaged, or used), we may issue a partial refund based on the condition of the item.
3.3 Refunds for Gifts
If you received the item as a gift, the refund will be issued to the original purchaser. Alternatively, you may exchange the item for store credit if you prefer.
4. Exchanges
4.1 Exchanging Products
If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the exchange product. If you need assistance with exchanges, please contact us at info@piagetshine.com for further guidance.
5. Shipping and Return Costs
5.1 Return Shipping Fees
If you are returning an item due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs. We will provide a prepaid return label to make the process easier for you.
5.2 Customer-Funded Returns
If you are returning an item for any other reason (e.g., a change of mind, size issues), you will be responsible for paying the return shipping fees. These costs are non-refundable.
6. Exceptions to the Policy
6.1 Change of Mind
We accept returns for items you are not satisfied with, but please note that the item must meet our eligibility criteria mentioned earlier. We recommend checking the sizing, product description, and any other details before completing your purchase.
6.2 Free Shipping Returns
If you received free shipping on your order and choose to return an item, your refund will be adjusted to account for the cost of the shipping, depending on the item you are returning.
7. Return and Refund Timeframe
7.1 Processing Time
Once we receive your return, we aim to process your refund within 5-7 business days. Please note that your bank or payment provider may take an additional 3-5 business days to process the refund to your account.
7.2 Extended Return Period
If the 30-day return window has passed, we are unable to accept returns for any reason other than defective products. If you need assistance with a late return, please contact us, and we will consider the circumstances on a case-by-case basis.
8. How to Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team:
- Email: info@piagetshine.com
- Phone: (708) 946-2149
- Address: 320 Timbers Bluff Trl, Beecher, Illinois 60401, United States
Our team is available to assist you and ensure your return or refund process goes smoothly.
9. Changes to the Refund and Returns Policy
9.1 Policy Updates
PiagetShine.com reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about our practices.
